Terms and Conditions

Introduction

These Terms and Conditions govern your use of Spark Home Improvements' services. By engaging with our services, you agree to these terms in full. If you disagree with any part of these terms, you must not use our services.

Services and Quotations

Our services include but are not limited to:

• Resin driveways installation and maintenance
• Resin patios and pathways
• Block paving services
• Tarmac driveways
• Related maintenance and repair services

All quotations are valid for 30 days from the date of issue. Prices are subject to change based on material costs and other factors.

Booking and Deposits

To secure a booking:

• A deposit of 30% of the total project cost is required
• Deposits are non-refundable if cancellation occurs within 14 days of the scheduled start date
• Full payment is due upon completion of the work
• We accept various payment methods including bank transfer and card payments

Project Timeline

While we strive to complete projects within the estimated timeframe:

• Timelines may be affected by weather conditions
• Unexpected site conditions may require additional work
• We will provide regular updates on project progress
• Any significant delays will be communicated promptly

Warranty and Guarantees

Our work is covered by the following guarantees:

• 10-year guarantee on resin driveways
• 5-year guarantee on block paving
• 3-year guarantee on tarmac driveways
• All guarantees are subject to proper maintenance

Site Access and Preparation

To ensure smooth project execution:

• Clear access to the work area must be provided
• Parking for our vehicles should be available nearby
• Any existing structures or features to be preserved must be clearly marked
• We will restore the site to a clean condition upon completion

Health and Safety

We are committed to maintaining high safety standards:

• All work is carried out in accordance with health and safety regulations
• Appropriate safety measures will be implemented on site
• We maintain public liability insurance
• Customers must keep children and pets away from the work area

Complaints and Disputes

In the event of any concerns:

• Please contact us immediately to discuss any issues
• We aim to resolve complaints within 7 working days
• If we cannot resolve a dispute, we will follow our formal complaints procedure
• We are members of relevant trade associations for dispute resolution

Changes to Terms

We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the modified terms.

Contact Information

For any questions regarding these terms, please contact us:

• Email: info@sparkhomeimprovements.co.uk
• Phone: 02382250011
• Address: Unit 214, Solent Business Centre Southampton, United Kingdom, SO15 0HW